FirstCall Operations

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On Queue

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Active Calls

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Answered 24h

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Abandon Rate

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SLA 24h

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SLA Today

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ANR 24h

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Avg Calls 30m

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Avg Wait 30m

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Calls Waiting in Queue —

Queue Wait

Active Calls —

Agent Queue Dir Time

Email Inboxes

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Agents —

30-Minute Call Volume & Wait Times

30-Min Averages

Avg Volume —

Avg Wait —

Today's Performance

Answered —

Abandoned —

Service Level 24h —

Service Level Today —

Agent Not Resp —

Hourly Email Volume — Last 24 Hours

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Monthly Email Volume — Last 6 Months

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Agent Stats

ANR Log

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